local government
Triple Zero (000) emergency number
Helps with: Call Triple Zero (000) for a life-threatening emergency that needs police, ambulance or fire. The NSW Government page also gives TTY 106 for callers using a text phone.
Who qualifies: Anyone in Australia facing a life-threatening emergency, including visitors.
Phone: 000
Official website
Source 路 checked 2026-11-04
ngo
Australian Red Cross
Helps with: Australia's national Red Cross society. It offers help before, during and after emergencies and disasters, and runs support programs for migrants, refugees and people seeking asylum.
Who qualifies: People in Australia affected by emergencies or disasters, and migrants and refugees needing support.
Phone: 1800 733 276
Email: [email protected]
Address: GPO Box 9949, Melbourne VIC 3001
Official website
Source 路 checked 2026-11-04
un agency
International Organization for Migration (IOM) Australia
Helps with: The UN migration agency. Its Canberra office works on migration policy across the Indo-Pacific and partners with governments and UN bodies. It is a partnerships and advocacy office.
Who qualifies: Governments and partner organisations working on migration. It is not a help service for tourists or individual migrants.
Phone: +612 6267 6600
Address: 4th floor, Bright Consulting Building, 161 London Circuit, Canberra ACT 2601
Official website
Source 路 checked 2026-11-04
embassy
Foreign embassies and consulates in Australia (DFAT Protocol)
Helps with: For a lost passport or serious trouble, contact your own country's embassy. The Department of Foreign Affairs and Trade lists foreign embassies alphabetically, each linking to its own page, plus a consulates list.
Who qualifies: Citizens of each country, through their own embassy or consulate.
Official website
Source 路 checked 2026-11-04
local government
Sydney Visitor Centre (Customs House)
Helps with: Visitor information centre on the ground floor of Customs House in Sydney's city centre. Listed on the official Destination NSW site, with a phone number and an email address.
Who qualifies: Anyone visiting Sydney who wants visitor information.
Phone: (02) 9265 9779
Email: [email protected]
Address: Ground Floor, Customs House, 31 Alfred Street, Sydney NSW 2000
Official website
Source 路 checked 2026-11-04
local government
NSW State Emergency Service (SES)
Helps with: The New South Wales Government's emergency page gives 132 500 for the State Emergency Service, for floods, storms and tsunamis. Sydney is in New South Wales.
Who qualifies: Anyone in New South Wales, including Sydney, affected by floods, storms or tsunamis.
Phone: 132 500
Official website
Source 路 checked 2026-11-04