Tulum
A Maya walled port on a cliff above the Caribbean, with stone temples and watchtowers beside a small beach. Beaches and cenotes nearby make it a popular day trip from Cancun.
This Caribbean beach region offers lively resort strips, cenotes, a turquoise sea and the Mayan ruins at Tulum.

A Maya walled port on a cliff above the Caribbean, with stone temples and watchtowers beside a small beach. Beaches and cenotes nearby make it a popular day trip from Cancun.
Small island a short ferry ride from Cancún, with calm beaches, snorkelling spots and a relaxed fishing-town feel. Many visitors tour it by golf cart, and Playa Norte is the best-known beach.
Collection of life-size sculptures placed on the seabed, designed to become artificial reefs. Visitors see them by snorkelling, diving or glass-bottom boat, and watch marine life grow around them.
Small Maya site in the Hotel Zone, with temples and platforms among trees. Large iguanas are often seen on the stones, and the ruins give a quick taste of the region's ancient past.
Coastal Maya site north of Cancún, with a stepped pyramid close to the sea. It was once part of the area's trading network. Quiet and uncrowded compared with the larger ruins in the region.
Museum in the Hotel Zone displaying objects from Maya sites across Quintana Roo, including jewellery, pottery and carved stone. An archaeological site, San Miguelito, lies beside the building.
A large eco-archaeological park on the Riviera Maya with underground rivers, snorkelling, shows and Maya ruins. It is a full-day outing across caves, lagoons, wildlife areas and evening performances.
A natural cove and lagoon park on the Riviera Maya where fresh water meets the sea. Visitors snorkel, float down lazy channels and swim among tropical fish.
A Caribbean island reached by ferry from Playa del Carmen. Divers and snorkellers come for its offshore coral reefs, and visitors also explore small Maya sites and quiet beaches.
A lively beach town on the Riviera Maya, with a pedestrian Fifth Avenue of shops and restaurants. Ferries to Cozumel leave from its pier, and cenotes and ruins are a short ride away.
A car-free island off the northern Yucatan coast, with sandy streets and long, shallow beaches. Visitors come for relaxed beach days, birdwatching and, in season, boat trips to see whale sharks.
A protected island north of Isla Mujeres, home to thousands of seabirds and turtle nesting beaches. Only a limited number of visitors are allowed each day, usually on boat tours.
It is about 14 km in a straight line from Cancun and Riviera Maya.
It is about 73 km in a straight line from Cancun and Riviera Maya.
It is about 140 km in a straight line from Cancun and Riviera Maya.
ASUR, the airport operator, lists an ADO shuttle to the city as well as taxis, which pick up at Terminals 2 and 3. Canadian advice says to pay by card only when you arrange and pre-pay inside the terminal or at the designated boarding area, and not to withdraw or exchange money in public areas of the airport. UK advice says to use only authorised pre-paid airport taxi services.
Roads near Cancun's hotels have been blocked by licensed taxi drivers protesting about Uber, and such protests can happen without notice, UK advice notes. Canadian advice adds that disputes between taxi and ride-sharing drivers may occur and bystanders can be harassed. It suggests verifying who the driver is and checking the licence plate before you get in, using the app's security features, and relying on reputable taxi companies or ride-sharing apps instead of hailing on the street.
Each month shows its average temperature in °C and its mm of rain per month.
Driest months: Feb, Mar, Apr. Wettest months: Jun, Sep, Oct.
Prices here are about 54% of US prices (World Bank, 2025). This compares a country's overall prices, not the cost of a trip.
911 for police, ambulance and fire.
local government
Helps with: The tourism ministry's road-traveller line. Call 078 for minor roadside help, tourist information, or to have an emergency report passed to the right authority. Covers federal highways.
Who qualifies: Travellers on Mexico's federal highways, within the Angeles Verdes coverage area.
Phone: 078
Email: [email protected]
ngo
Helps with: Mexico's national Red Cross society. Its site says it responds to disasters and medical emergencies and gives food, shelter, medical care and psychosocial support.
Who qualifies: People in Mexico affected by emergencies or disasters, or in need of its medical and humanitarian services.
local government
Helps with: Mexico's national disaster prevention centre. It monitors the Popocatepetl volcano and publishes alert levels and public safety information.
Who qualifies: Anyone in Mexico looking for official disaster and volcano alert information.
Email: [email protected]
un agency
Helps with: The UN migration agency, present in Mexico since 2004. It supports migrants, displaced people and returnees, including a campaign against trafficking of migrant women and girls.
Who qualifies: Migrants, displaced people and returnees. It is not a help service for ordinary tourists.
Phone: +52 55 5536 3922
Address: Avenida Presidente Masaryk 101, Piso 18, Colonia Polanco V Seccion, Miguel Hidalgo, CP 11560, Ciudad de Mexico
embassy
Helps with: For a lost passport or serious trouble, contact your own country's embassy. Mexico City's government page lists about 25 of the roughly 86 embassies, with address and phone.
Who qualifies: Citizens of each country, through their own embassy.
local government
Helps with: Cancun's municipal tourism page lists Guest Assist among its emergency numbers for visitors. The page does not describe the service in detail.
Who qualifies: Visitors to Cancun who need help from the city's listed emergency contacts.
Phone: +52 998 887 3379
local government
Helps with: Cancun's municipal tourism page lists this police number, with 911 or 089 for emergencies, among its emergency numbers for visitors.
Who qualifies: Anyone in Cancun, residents and visitors alike. Covers the city of Cancún, not Playa del Carmen or Tulum.
Phone: +52 998 885 2277
local government
Helps with: Reaches police, ambulance and fire services. UK government travel advice lists this number.
Who qualifies: Anyone in the country, including visitors.
Phone: 911