local government
Emergency number 999 (NHS guidance)
Helps with: Call 999 if someone is seriously ill or injured and their life is at risk. NHS England guidance for visitors from abroad also points to 111 for urgent but non-life-threatening problems.
Who qualifies: Anyone in England, including visitors from abroad, in a life-threatening situation.
Phone: 999
Official website
Source 路 checked 2026-11-04
local government
NHS 111
Helps with: NHS service for urgent medical help or advice that is not life-threatening, or when you are unsure which NHS service you need. Symptoms can also be checked online at 111.nhs.uk.
Who qualifies: Anyone in England, including visitors from abroad, who needs urgent medical advice.
Phone: 111
Official website
Source 路 checked 2026-11-04
local government
VisitBritain (British Tourist Authority)
Helps with: Britain's national tourism agency. Its websites cover trip planning for Britain and England. The contact page says it cannot reply to individual holidaymakers asking for travel advice.
Who qualifies: Anyone planning a trip to Britain; use the websites rather than the contact form for travel questions.
Official website
Source 路 checked 2026-11-04
ngo
British Red Cross
Helps with: The UK's Red Cross society. Its website covers first aid, an international family tracing service, support for refugees and asylum seekers, and guidance for people affected by emergencies such as floods.
Who qualifies: People in the UK needing its support services; family tracing and refugee support are open to those affected.
Phone: 0344 871 11 11
Address: 44 Moorfields, London, EC2Y 9AL
Official website
Source 路 checked 2026-11-04
un agency
International Organization for Migration (IOM) United Kingdom
Helps with: The UN migration agency. In the UK it runs resettlement, support and protection activities for migrants, and has had a presence there since 1995.
Who qualifies: Migrants and refugees in the UK. It is not a help service for ordinary tourists.
Address: Heron House, First Floor, 10 Dean Farrar St., London, SW1H 0DX
Official website
Source 路 checked 2026-11-04
embassy
Foreign embassies and consulates in the UK (official list)
Helps with: For a lost passport or serious trouble, contact your own country's embassy. The Foreign Office publishes a list of embassies, high commissions and consulates in the UK, including their addresses and contact details.
Who qualifies: Citizens of each country, through their own embassy, high commission or consulate.
Official website
Source 路 checked 2026-11-04
local government
Transport for London (TfL) customer contact line
Helps with: London's transport authority. Its contact line helps with journey planning, reporting crime or safety concerns on the network and noise complaints, and it takes lost property reports online.
Who qualifies: Anyone using London's transport network, residents and visitors alike.
Phone: 0343 222 1234
Address: TfL Customer Services, 9th Floor, 5 Endeavour Square, London E20 1JN
Official website
Source 路 checked 2026-11-04