local government
South African Police Service (Crime Stop line)
Helps with: Anonymous crime tip-off line. For a police emergency dial 10111, or 112 from a mobile.
Who qualifies: Anyone in South Africa, including visitors, who needs to report a crime.
Phone: 08600 10111
Source 路 checked 2026-11-04
local government
National Department of Tourism call centre
Helps with: South Africa's national tourism department. The government help-line directory lists its tourism call centre for visitor and tourism enquiries.
Who qualifies: Anyone travelling in South Africa or planning a trip there.
Phone: 0860 868 747
Official website
Source 路 checked 2026-11-04
ngo
South African Red Cross Society
Helps with: South Africa's national Red Cross society. It lists a free, confidential service to reconnect people with missing relatives, plus disaster response and first aid training.
Who qualifies: People in South Africa who need its family-tracing, disaster relief or first aid training services.
Phone: +27 10 022 4197
Email: [email protected]
Address: 5 Ryder Road, Randburg, Johannesburg
Official website
Source 路 checked 2026-11-04
un agency
International Organization for Migration (IOM) South Africa
Helps with: The UN migration agency, present in South Africa since 1995. It works on migration management, crisis response and partnerships; its office is in Pretoria.
Who qualifies: Migrants and governments working on migration. It is not a help service for ordinary tourists.
Phone: +27 12 342 2789
Email: [email protected]
Address: Building 4 Walker Creek Office Park, 25 Nicolson Street, Bailey's Muckleneuk, Pretoria 0181
Official website
Source 路 checked 2026-11-04
embassy
Foreign embassies and consulates in South Africa (official list)
Helps with: For a lost passport or serious trouble, contact your own country's embassy or high commission. The foreign ministry's page lists each mission, with addresses, phones and emails.
Who qualifies: Citizens of each country, through their own embassy, high commission or consulate.
Official website
Source 路 checked 2026-11-04
local government
National Disaster Management Centre
Helps with: South Africa's national disaster management centre, based in Centurion. Its contact page gives a main office number and email, and links to a disaster contact list.
Who qualifies: Anyone needing to contact the national disaster management authority. No public hotline is shown on its page.
Phone: 012 065 0969
Email: [email protected]
Address: Riverside Office Park Letaba Building, 2nd Floor, 1303 Heuwel Avenue, Centurion, 0157
Official website
Source 路 checked 2026-11-04
local government
City of Johannesburg Emergency Connect
Helps with: The City of Johannesburg's emergency line, listed for ambulance, fire, metro police and disaster management. The city page also lists 10111 for police emergencies nationwide.
Who qualifies: Anyone in Johannesburg, residents and visitors alike.
Phone: 011 375 5911
Official website
Source 路 checked 2026-11-04
local government
Emergency number 112 from mobile phones
Helps with: Reaches emergency services for all emergencies when called from a mobile phone. UK government travel advice lists this number.
Who qualifies: Anyone in the country, including visitors.
Phone: 112
Source 路 checked 2026-11-04
local government
Police emergency number 10111
Helps with: Reaches the police. UK government travel advice lists this number.
Who qualifies: Anyone in the country, including visitors.
Phone: 10111
Source 路 checked 2026-11-04
local government
Ambulance and fire emergency number 10177
Helps with: Reaches the ambulance and fire services. UK government travel advice lists this number.
Who qualifies: Anyone in the country, including visitors.
Phone: 10177
Source 路 checked 2026-11-04