local government
Zambia Police Service - emergency lines
Helps with: The police service's contact page lists 991 as the emergency and hotline number, with 992 for an ambulance and 993 for the fire brigade. Its office is on Government Road, Lusaka.
Who qualifies: Anyone in Zambia, including visitors, in an emergency.
Phone: 991
Address: Government Rd, Lusaka
Official website
Source 路 checked 2026-11-04
local government
Ministry of Tourism, Zambia
Helps with: The government ministry responsible for tourism. Its contact page gives a Lusaka office address, phone and email. The Ministry's travel information page also lists emergency and local police numbers.
Who qualifies: Anyone with a tourism question in Zambia.
Phone: +260 211 223930
Email: [email protected]
Address: Kwacha House, Cairo Road, Lusaka (P.O. Box 30575)
Official website
Source 路 checked 2026-11-04
local government
Zambia Tourism Agency
Helps with: Zambia's national tourism agency. Its contact page gives a Lusaka office address and phone line for visitors with questions about travelling in Zambia.
Who qualifies: Anyone planning or taking a trip to Zambia.
Phone: +260 211 229087
Address: Abacus House, Stand No. 2338, Kabelenga Road, Boma Area, Lusaka
Official website
Source 路 checked 2026-11-04
ngo
Zambia Red Cross Society
Helps with: Zambia's national Red Cross society, founded in 1966, with volunteers in all 10 provinces. Its site lists a toll-free line 7373 as well as the phone number given here.
Who qualifies: People in Zambia needing the Red Cross's humanitarian help, including in disasters.
Phone: 0953054584
Email: [email protected]
Address: 2837 Los Angeles Boulevard, Longacres, Lusaka
Official website
Source 路 checked 2026-11-04
un agency
International Organization for Migration (IOM) Zambia
Helps with: The UN migration agency, in Zambia since 1990. It runs migration programmes and provides protection and referral help for vulnerable migrants, including trafficking victims and stranded migrants.
Who qualifies: Migrants in Zambia, especially vulnerable ones such as trafficking victims or stranded migrants. It is not a help service for ordinary tourists.
Phone: +260 211 25 40 55
Email: [email protected]
Address: Plot No. 4623 Mwaimwena Road, Rhodes Park, Lusaka
Official website
Source 路 checked 2026-11-04
embassy
Foreign missions in Zambia (Department of Immigration list)
Helps with: For a lost passport or serious trouble, contact your own country's embassy or high commission. This government list covers embassies, consulates and honorary consulates, mostly in Lusaka, with addresses and contacts. The list is undated.
Who qualifies: Citizens of each country, through their own embassy, high commission or consulate.
Official website
Source 路 checked 2026-11-04
local government
Disaster Management and Mitigation Unit
Helps with: Zambia's national disaster management unit, set up under the Disaster Management Act of 2010. The Vice-President's office page gives a Lusaka phone number; it lists no hotline and is undated.
Who qualifies: Anyone in Zambia affected by a disaster or wanting to report one.
Phone: +260 211 250827
Address: Cabinet Office, 4th Floor, Independence Avenue, Lusaka (P.O. Box 50773)
Official website
Source 路 checked 2026-11-04